General Terms and Conditions
These Terms and Conditions set out the rules that govern your use of Godz services. They explain the relationship between us and you as a player, the responsibilities that apply to accounts, how promotions are administered and the practical steps we take on deposits, withdrawals and disputes. By using our site you agree to comply with these terms and any other policies referenced from time to time.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Provide true name, date of birth and address information when requested and notify us of any unauthorised access immediately. You must be the account holder and may only hold one account with us. Sharing login details, allowing others to operate your account or using accounts for fraudulent purposes may lead to suspension, forfeiture of funds and closure.
Eligibility requirements
Access to our services is restricted to persons who meet the legal age and local requirements applicable in their place of residence. We will carry out identity and verification checks (KYC) before processing withdrawals or when required by law. If we cannot verify your identity or residency we may limit or close your account. It is your responsibility to ensure that you are permitted by local law to use our services.
Acceptable platform use
Use the site for lawful, personal gambling only. Prohibited conduct includes collusion, advantage play intended to exploit promotions, use of bots or unauthorised software, money laundering, chargebacks and any attempt to manipulate outcomes. We may monitor activity and take action if we suspect abuse or security risks. Breaches may lead to frozen funds pending investigation and further sanctions.
General bonus and promotion rules
Promotions are subject to specific terms that sit alongside these terms. Each offer will state eligibility, wagering requirements, maximum bet limits and expiry periods. We reserve the right to withhold, reclaim or cancel bonuses and any winnings where we reasonably suspect misuse, multiple accounts or breach of the promotion rules. Bonus contribution by game type and exclusions are set out in individual offer terms.
Deposits and withdrawals
Payments and verification
We accept a range of payment methods. Deposits are typically available for play immediately but withdrawals are subject to verification checks and may require documentation. We will not process withdrawals until identity and source-of-funds checks are satisfactorily completed.
Limits and processing
Transaction limits, processing times and any applicable fees depend on the payment method and your account status. We may apply temporary holds or limits to protect your account or to comply with regulatory requirements. If you have concerns about timing, contact our support team for guidance.
Dispute resolution
If you have a complaint contact our support team in the first instance and provide relevant details and documentation. We will investigate and aim to respond promptly. If you remain dissatisfied we will provide information on our internal escalation procedure. Where appropriate, alternative dispute resolution or a regulatory complaints body may be available depending on your jurisdiction.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be notified via the site or by email where you have provided contact details. Continued use of the service after changes have been posted constitutes acceptance of the revised terms. If you do not accept a change you should stop using the service and close your account.